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SITE SEARCH
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CATEGORIES
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Safe Shopping
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Ordering
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Shipping
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Coupons
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Returns
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Products
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Contact Info
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Privacy & Security Policies
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Miscellaneous
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Ordering - How do I create an account?
To setup an account and create your own password
click here. There is no minimum order requirement and shipping is just $1.95!
Don't forget to check out our discounts - Click
here for details.
Ordering - How do I add items to my basket?
To add an item to your shopping basket, simply enter the quantity you want and click
the "Update" button. Your shopping basket will be updated with the items.
To see what's in your shopping basket, click on "Shopping Cart" at the
top of the page. When you're ready to purchase, click on "Checkout" at
the top of the home page (or any page displaying products). Faster shopping method?
Click Here
Ordering - I can't log in...
After entering your username and password, be sure to click on the "Sign In"
button. If you've forgotten your password,
go here and click on the "Forgot UserName or Password?" link beneath
the button that says "Sign In" Enter your email address, then follow the
instructions to reset your password. Please note that if you registered with us
prior to Sept 16, 2010 then your UserName is the same as the email address that
you provided when you registered.
Ordering - Faster shopping method...
Note that the "Update" button beneat a row of items will update the quantities
for All items on the page.
To quickly order multiple items on a page, change the quantities for the items of
interest and then click any "Update" button. This will affect all of the
items on that page.
Click here for a tutorial explaining
how to get the most out of our site.
Ordering - What forms of payment do
you accept?
We currently accept payment via Visa/MasterCard/American Express/Discover on our
secure web server or you may pay via PayPal. Your credit card information is not
stored on our web site. We do not accept phone orders or payments by mail. Accepting
only these methods of payment helps keep our overhead low and that translates into
lower prices for you.
Please note that international orders larger than $1250 (pre-discount) will require
a wire transfer.
Ordering - Who can purchase from BlueMud®?
Anyone. No license is required and there is no minimum purchase necessary.
Ordering - Do you offer discounts?
We offer the following volume discounts:
Purchase $500 or more and receive a 25% discount on your order.
Purchase $100 or more and receive a 20% discount on your order.
Purchase $50 or more and receive a 10% discount on your order.
Ordering - Do you sell wholesale?
Yes! All of our prices are wholesale. To view additional discounts
click here.
Wholesalers in Washington state click
here.
Ordering - Can I place a special order?
YES!
Please note the following conditions:
1.Items placed in a special order are non-refundable and non-returnable.
2.Since special orders are not returnable or refundable we ask that you purchase
a sample of the item to ensure the product meets your needs before you request a
special order.
3.Special order minimum is 25 pieces per sku number.
4.Because special orders are made in bulk, please allow for a 5% defect margin.
5.Special orders can only contain affirmation pendants or charms
6.Special orders less than $1000 must be prepaid using your bluemud.com account
before we will place the order.
7.Special orders over $1000 must have a deposit prepaid of 50% using your BlueMud®
account before we will order. Deposits are non-refundable.
8.We offer volume discounts of 10% on orders over $50, 20% on orders over $100 and
25% on orders over $500.
9.Depending on availability, delivery can take up to 5 weeks once special order
is placed. Please allow sufficient time for order to be processed.
10.Unfortunately at this time, additional items are not to be included in your shopping
basket with your special order purchase as it will delay the special order
process.
If you wish to place a special order, please contact
us and let us know the following:
-SKU #.
-Description of item.
-Quantity.
Ordering - Will l be charged sales tax?
Only Washington state customers will be charged sales tax.
Please note that as of July 1, 2008 Washington state customers will be charged sales
tax based on the rate in effect at the shipping address (as required by Washington
State law).
To avoid sales tax, wholesalers in Washington state can send us a signed copy of
your (current) resale certificate to:
BlueMud
Attn: Wholesale Accounts
17837 1st Ave S #513
Seattle, WA 98148
For a copy of the resale certificate,
click here
Ordering - I live outside the US...
We accept international orders. Please
click here for shipping details.
Orders larger than $1250 (pre-discount total) must be paid via wire transfer.
Ordering - I need to modify or cancel
my order...
Unfortunately we cannot modify, change, exchange or cancel your order once it's
been placed since our ordering process is automated and we do not keep your credit
card information on file.
Ordering - How Do I Update My Account
Information?
You now can update your account information by simply going to "MY ACCOUNT"
on the home page. Here you will be able to update your shipping, billing and login
information. You can also choose to be taken off the mailing list by checking the
box at the bottom of the page. Make sure to click the “update registration”
button at the bottom to save any changes you have made.
Ordering - I received an ERROR
when trying to check out...
Make sure your billing address matches exactly to your credit card/bank info. Check
the street number and zip code. If you still are having trouble, we suggest you
call your credit card company/bank and ask them what address they have for you on
file.
When entering in your credit card number, don't add any spaces.
When choosing the expiration date, be sure not to scroll with your mouse immediately
after wards as it changes the date.
We have added a security feature called “CCID”. Make sure the numbers
match. (There is a link with a picture if you need help). Please only type in the
last group of numbers (3 or 4 digits).
You have not been charged if we deny your credit card for any reason. Your statement
will show a hold for each time you attempt to use it. If we deny your request, we
will not charge you.
For a great way to make payments online without using a credit card, checkout www.PayPal.com
Shipping - What are your shipping options?
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Guaranteed Same Day Shipping!
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Place your order by 5pm (Eastern) and we GUARANTEE it will ship today!
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(excluding weekends and holidays)
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Click here for details
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The following shipping options are available:
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United States & US Military APOs
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If undiscounted total is:
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< $500
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$500-$999
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$1000-$1999
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$2000+
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Delivery Time
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USPS First Class
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$1.95
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N/A
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N/A
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N/A
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6-10 Days (* see note below)
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USPS Priority
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$4.95
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$4.95
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$7.95
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$9.95
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2-4 Days (* see note below)
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UPS Ground
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$7.95
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$8.95
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$8.95
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$9.95
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1-7 Business Days
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UPS 3 Day
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$11.95
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$15.95
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$17.95
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$19.95
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3 Business Days
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UPS 2nd Day
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$14.95
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$19.95
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$23.95
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$27.95
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2 Business Days
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UPS Next Day (Std)
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$29.95
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$39.95
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$42.95
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$49.95
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Next Business Day
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Delivery times are in-route times and do not include processing time.
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* Please note: US Postal Service delivery times are approximate. If you require
delivery by a specific date, select an appropriate UPS service which guarantees
arrival in time.
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All UPS delivery restrictions apply
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Puerto Rico & US Territories
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If undiscounted total is:
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< $1000
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$1000-$1999
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$2000+
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Delivery Time
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USPS Priority Mail
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$5.95
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$8.95
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$10.95
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4-10 days
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Delivery times are in-route times and do not include processing time.
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Canada
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If undiscounted total is:
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< $100
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$100-$499
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$500-$749
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$750-$1249
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$1250+
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Delivery Time
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USPS Registered Mail
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$9.95
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$12.95
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$14.95
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$17.95
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$19.95
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1-4 weeks
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Delivery times are in-route times and do not include processing time.
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Duties, taxes and fees (which may be substantial) are your responsibility. Check
with your local authorities for specific information.
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In some cases your local post office may require you to pick up your package in
person.
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International
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If undiscounted total is:
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< $100
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$100-$499
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$500-$749
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$750-$999
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$1000-$1249
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$1250+
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Delivery Time
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USPS Registered Mail
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$9.95
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N/A
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N/A
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N/A
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N/A
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N/A
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2-6 weeks
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USPS Global Priority Mail
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$19
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$19
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$25
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$27
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$29
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$30
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6-10 days
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Delivery times are in-route times and do not include processing time.
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Duties, taxes and fees (which may be substantial) are your responsibility. Check
with your local authorities for specific information.
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In some cases your local post office may require you to pick up your package in
person.
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Shipping - What is your Same Day Shipping Guarantee?
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Now shipping faster than ever!
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Orders placed by 5pm (Eastern) ship SAME DAY - GUARANTEED!
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(offer excludes weekends and holidays).
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The Guarantee
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Place your order by 5pm (Eastern) M-F (excluding weekends and holidays) and we'll
ship it the same day.
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What if we fail to meet the deadline?
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Failure to meet the deadline gets you a free upgrade to the next highest shipping
method as follows:
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If you selected:
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We'll upgrade you to:
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US Postal Service First Class Mail
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US Postal Service Priority Mail
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US Postal Service Priority Mail
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US Postal Service Express Mail or UPS 2nd Day Air (BlueMud will select which)
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UPS Ground
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UPS 3 Day Select
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UPS 3 Day Select
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UPS 2nd Day Air
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UPS 2nd Day Air
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UPS Next Day Air (no Saturday delivery)
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UPS Next Day Air
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Free shipping with the option to return your order for a full refund (including
shipping cost).
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All International Orders
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International orders are not eligible for this guarantee although we make every
effort to ship them same day (and usually succeed!)
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This remedy is the only remedy applicable to the guarantee. BlueMud® is not
liable for any damages/losses resulting from errors or failure to ship at the specified
time. The terms of this guarantee may be suspended, terminated or modifed at any
time without prior notice. Any modifications to this guarantee will be posted here.
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This offer applies only to orders RECEIVED by the specified 5pm (Eastern) deadline.
If your order is not received (FOR ANY REASON ) by the specified deadlines
then this offer does not apply. If an order cannot be shipped due to missing information
such as an incorrect/incomplete or unverifiable (by USPS or UPS) shipping address
then it does not qualify for the guarantee.
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All determinations of eligibility are the sole and final responsibility of BlueMud®
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PayPal orders are eligible for this guarantee provided payment is received by the
specified deadline. If payment is not received by the deadline (FOR ANY REASON
- including but not limited to a delay in delivery by PayPal) then the offer does
not apply. PayPal payments must be for the exact amount and include your BlueMud
username in the comments when you make your payment.
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This guarantee only applies to when BlueMud® will ship your order and
does not guarantee in-transit or arrival times. In-transit and arrival times are
determined by the shipping carrier (UPS or US Postal Service) for the shipping method
you select when you make your purchase. All rules, restrictions and policies regarding
deliveries for those carriers apply.
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Occasionally, errors occur in your order which require us to reship or refund all
or part of an order to you. This offer does not apply to any follow-up shipments
or refunds required to correct an error in your original order.
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On rare occasions, an order may ship same day but be incomplete due to inventory
errors. These orders are covered by our In-Stock Guarantee -
click here for details.
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Shipping - What is your In-Stock Guarantee?
Our inventory is live. If you can order an item, then we have it in stock. We will
never substitute a different item for the one that you ordered.
Occasionally inventory errors (miscounts, defective items, etc) occur which prevent
us from completely filling your order. In that case, you will be issued a refund
for the item. In addition you will also receive a free gift along with a coupon for
free US First Class Mail shipping on your next order! (limit one coupon
per order).
Orders paid by PayPal are not eligible for this guarantee.
Shipping - How can I track my order?
As of July 1, 2008 delivery confirmation and tracking status is available
if you selected a shipping option that supports it (see below). To track your package,
click on My Receipts above and then click on the order you wish to track.
Packages shipped via First Class mail are not trackable. Delivery confirmation
is provided for packages delivered via USPS Priority Mail although the information
provided by the USPS for international Priority Mail shipments is often minimal.
All UPS packages are trackable. Please refer to our
Shipping Options page for delivery times. If you have not received your
package by the maximum expected time listed there contact us at
sales@bluemud.com. Please note that the expected delivery times listed in
that table are in-transit times only and do not include processing time. We do not
process orders on weekends or holidays.
You can view the status of all of your orders by clicking on "My Receipts"
on our homepage. After you log in, you'll see a list of all orders you've placed.
Click on an order to check it's status.
Shipping - What is the status of my order?
You can check the status of your order by clicking on 'My Receipts' near the top
right of our home page. Click on any receipt to check its status.
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The order status will be one of the following:
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Pending
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Your order has been received and is waiting to be filled and shipped.
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Shipped
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Your order has been shipped.
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Held - awaiting customer response.
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Your shipping address did not verify. Please contact
sales@bluemud.com to correct this.
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Pending - special order
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You've placed a special order with us and should have already received instructions.
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Cancelled
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Your order was cancelled.
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Shipping - Can I
ship to an address different than my billing address?
Yes! You can ship to a different address than your billing address.
At the time of check out you will be asked for your billing address (make sure it
matches your credit card info exactly) and then for a shipping address.
Please note: we do not offer drop shipments - an invoice will be included in the
shipment.
Products - What do these icons in a product name
mean?
Special icons in the name of a product have the following meaning:
This product has been discontinued by the manufacturer. We will no longer carry
it once our current supply runs out.
This item is not in regular production by the manufacturer. Therefore it has limited
availabilty and often shows as "Out of Stock". We order it whenever it
is available. However, we cannot predict when that will be.
The manufacturer has notified us that this product will soon be discontinued by
them. Once they do, we will no longer carry it once our current supply runs out.
Products - What is
the difference between Crystal AB and Crystal ABV?
AB (Aurore Boreale) is the effect applied to the back of the crystal, while ABV
is applied to the front of the crystal.
Products - Do you carry...?
The best way to determine if we carry an item is to enter a search term into the
"search box" on our website. Use partial words (example: To look up Sandal,
type "Sand"). This will show you all the items we carry that include that
search term, whether currently in stock or not. It will also tell you how many we
have in stock.
Out of stock items are replenished randomly and we do not have a schedule, so check
back often to find out if an item you want has been restocked (charms are usually
restocked every week or two).
We do add new items often, but we do not have information as to what or when. If
you cannot find an item you are looking for on our site, we recommend a search on
www.google.com
Products - Do individual Swarovski® Bead
and Pendant colors vary?
Yes. Slight changes in shades with Swarovski® Beads and Pendants are unavoidable.
In some cases the shading varies to bring out the authentic look, as in the Dark
Red Coral.
Products - An item I want is out of stock...
We restock product constantly. Charms are restocked every week or two. Other items
are restocked more randomly and we do not have a specific schedule at this time.
Please note that we do not currently accept backorders.
Products - How often do you restock
your charms?
We restock our charms weekly. Typically we finish restocking by 6pm (PT) Friday.
On weeks where Monday is a holiday, or during the holiday season where demand is
heaviest, we may not complete restocking charms until Friday evening.
Products - How do I tell the size/weight
of an item?
If you don't see the size, weight, description, etc of an item then click on the
picture of that item. You'll be taken to a page which shows a larger picture and
all the details for that particular item. We are in the process of adding the hole
size of our beads to the description. However this may take several months.
Please note: all our product are measured as pictured (Chain: end to end; Charms:
top to bottom, including jump ring; Toggles, Pendants, Beads and all findings: top
to bottom)
Products - Do you have a paper catalog?
We are entirely web based and do not have a paper catalog. To get detailed information
about a particular item (such as height, weight, etc.), simply click on the item.
For charms this information also includes whether it is 3 dimensional. Please note
that only items whch are in stock will appear when you browse by category. However,
if you search using the search box on our website, all matching items will appear
whether they are in stock or not.
There is no minimum purchase requirement.
All prices are wholesale but we do offer additional discounts.
Click here for discount information.
Products - Do you offer free samples?
We do not send out free samples. However, you may order as few as one piece of an
item and shipping is just $1.95 First Class Mail.
Products - Do you manufacture custom
jewelry?
No, we currently do not offer custom designs.
Products - Do you offer engraving?
Sorry, we don't do engraving. We suggest trying a jewelry or watch repair shop in
a local mall.
Products - California Prop 65 Warning
Attention California residents. Proposition 65 WARNING:
Consuming foods or beverages that have been kept or served in leaded crystal products
or handling products made of leaded crystal will expose you to lead, a chemical
known to the State of California to cause birth defects or other reproductive harm.
Coupons - Do you offer coupons?
Yes! We occasionally send out coupons via email. Make sure
you have a valid email address associated with your account and that you have elected
to receive email promotions from us. You can edit this information by logging
into your account and selecting 'My Account' at the top of our home page.
Contact Info - How can I contact you?
We've been importing fine sterling silver jewelry since 1991.
You can contact us by:
E-mail: sales@bluemud.com
Please note the following:
• We do not accept any form of payment via e-mail.
• Most emails are answered within 24 hours (excluding weekends and holidays)
• Emails are not monitored continuously. Please give adequate time before sending
a follow up email.
Our mailing address is:
BlueMud
17837 1st Ave. So. PMB #513
Seattle, WA 98148
Please note the following:
• Do not send packages to BlueMud® without first receiving an authorization
code via email. See How do I make a
return? in this FAQ.
• Packages sent to BlueMud® without an authorization code on the address
label will be returned (unopened) to sender.
Returns - What is your return policy?
Defective or Damaged Items
Check your order thoroughly upon receipt. As wholesalers, we cannot control how
the jewelry will be used. Therefore any damaged or defective items must be reported
immediately upon receipt of your order (within 24 hours). Defective or damaged items
must be returned for quality control purposes and will be replaced or refunded solely
at the discretion of BlueMud®. Sorry, but we cannot substitute a different item
for any damaged or defective items. To report damaged or defective items and/or
arrange a return, contact us. Note that a
return authorization code is required prior to mailing back your return.
International Returns
Items shipped outside the United States cannot be returned.
General Returns
1. Returned items must match what you specify you are returning or we will not process
it. contact us.
2. There is a 5% restocking fee (of the original UNDISCOUNTED price -
$3 minimum for each invoice) as noted on our website FAQ (does not apply to defectives
or returns due to our error).
3. All items must be returned within 30 days of original shipping date, unused and
in original packaging.
4. If the item you are returning was purchased in a multi-pack – the entire
pack must be returned unused.
5. If the item you purchased is labeled “not-refundable”, please do
not send back to us as you will not be refunded for it.
6. Shipping costs are never refundable.
7. The value of the items you return which incur a restocking fee may drop your
discount level which may cause a loss in your discount (does not apply to defectives
or returns due to our error).
8. Please do not combine different orders into one return: You must obtain separate
RA#’s (Return Authorization Number). All orders must be shipped separately
as they will be processed separately.
Returns - How do I make a return?
Please be sure to read our return
policy.
A return authorization code is required to return anything to BlueMud®. Packages
mailed to BlueMud® without a return authorization code will be rejected and
returned unopened to the sender.
To obtain a return authorization code, contact us
by email and be sure to include your order number, the email you registered with
us and a brief description of the reason for the return.
Privacy & Security Policies - Privacy
Policy
You can read our full privacy policy here.
Privacy & Security Policies - Security
Policy
We use the latest in Secure Sockets Layer (SSL) technology. This means that the
personal information you provide is encrypted before being sent over the internet.
To ensure your information is secure, check for the lock or key at the bottom right
of your browser window. This indicates the information you're sending is securely
encrypted.
Privacy & Security
Policies - Can I send you my Credit Card Information in an Email?
For your safety, please never send your credit card information through an email.
This is how Identity Theft occurs.
Miscellaneous - Is it real silver?
All of our jewelry is of the highest quality, 100% solid sterling silver (925).
Miscellaneous - Why are your prices so low?
We are a sterling silver importer and wholesaler. All of our prices are wholesale.
Miscellaneous - Can I use your images?
Unfortunately we do not currently allow the use of our copyrighted images. We're
working on providing images for others to use but are not yet ready to do so.
Miscellaneous - How do I gift wrap silver
jewelry?
All of our jewelry is 100% solid sterling silver (.925). When wrapping your items,
do not place them directly in paper, cardboard or cotton filled boxes as these contain
trace elements of sulfur which will tarnish your silver jewelry. For best results,
place the items in a sealed plastic bag or jeweler's sulfur free tissue (different
from standard tissue) prior to boxing and wrapping.
Miscellaneous - What's with the name BlueMud®?
Our name is inspired by the sticky blue mud that plagued the miners of Virginia
City during the mid to late nineteenth century. In quest of gold, the unsuspecting
miners disposed of the blue mud by among other methods, paving the streets with
it and paying others to haul it away. This went on until one day somebody had it
assayed and discovered it was high quality silver ore. This strike became known
as the famous Comstock Lode, the greatest single mineral strike in history. It made
Nevada a state and fueled the building of San Francisco. We hope you'll find us
an equally pleasant surprise in your online search for silver jewelry.
Faster shopping method
Faster shopping method... We recently streamlined the ordering process. The "Update"
button for any item will update the quantities for All items on the page.
To quickly order multiple items on a page, change the quantities for the items of
interest and then click any "Update" button. This will affect all of the
items on that page.
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